Confidence in dining situations frees one to pay closer attention to business conversation. When we are nervous, we cannot give one hundred percent of our concentration to fellow diners, leading to miscommunication, or a business breakdown. Questions about which fork to use, what to do if you have dropped your napkin and what role you hold in a “toast” are all legitimate concerns. Knowing how to handle one’s self with poise in dining situations adds to an individual’s overall effectiveness when representing an organization at social and business events.

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Topics include:

• Extending & Replying to Invitations

• Host/hostess & Guest Obligations

• Seating Protocol

• Place Setting Maps

• Napkin Awareness

• Rules of Dining

• Coughs, Sneezes & Other Awkward Moments

• The Corporate Toast:  Giving and Receiving

• Handling Accidents

• Dining Conversation

• American and Continental Dining Styles

• Silent Service Codes

• Protocol for ordering, paying and tipping

• Body Language at the Table