top of page
Our Services

Every day our appearance, behavior (aka gravitas), and communications, (the 3 pillars of etiquette) are evaluated by our family, friends, employers, associates, and clients.   


Etiquette Matters presents training seminars, workshops, and individual coaching for people of all ages and focuses on improving those three areas that refine the personal brand of each individual and their company.  The social etiquette and business protocol workshops may be scheduled on a private, one-on-one basis; you may register for one of our open-enrollment group classes, or you may schedule a private session for your business, sports team, school or association.

Afternoon Tea program

Image, Presentation & Personal Branding


Long before you are even close enough to greet your customers, your image and posture alone has already given very important information or misinformation about you.  Have you ever heard the saying, "Your appearance speaks so loud that I can't hear what you say".  

When you meet someone, it takes a fraction of a second to form a 1st impression.  How you look and present yourself is key.  There are many things in life that you can't control, but when it comes to your image, only you will determine the outcome.  Image is not something that happens to you, its something you shape.  Crafting a strong and positive image will amplify your personal brand and power.  

Program mission? Make you shine!

Professional and Social Behaviors

Professional behavior is a form of etiquette in the workplace that is linked primarily to respectful and courteous conduct. Many organizations will have a formal code of professional conduct in place, but many do not. Believe it or not, professionalism and ethical behavior can benefit your career and improve your chances of future success.

managers 3.jfif

Business Communications

Your effectiveness as a leader is directly related to the ability to work with and through others to accomplish professional and organizational goals. Learn how to define your message, present your thoughts clearly, connect with any audience, tame your nervousness, and leave a positive and memorable impression.

Career Advancement

Gaining the people skills and knowledge for success in a competitive market is key for career advancement. Whether returning to the workforce or as a graduate entering the business world, your interpersonal skills are important for enhancing your presence and professionalism.

rs=w 700,cg true,m.webp

Global Intelligence & Intercultural Relations

Navigating complex business and social relationships, locally and in different countries requires a level of global intelligence. Being intuitive and sensitive to the many different personality types, styles and importantly cultures will add value to your personal and company brand.

Children, Youth and Teens

Youth who practice kindness and respect have stronger self-esteem, enjoy meaningful friendships, and are viewed as leaders. Although youth rarely beg for the opportunity to attend a “manners class”, the participants of this engaging, hands-on course have fun (really!) and leave wanting more

bottom of page