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Outclass the Competition

Professional corporate etiquette, a.k.a. “Soft Skills,” is a fundamental part of your executive tool kit.


According to research done by Harvard University, The Carnegie Foundation and the Stanford Research Institute, more than 85% of job success is based on soft skills, your personal conduct and the ability to put others at ease.  Corporate clients expect no less than “Five Star” treatment, and in today’s fiercely competitive market, you put yourself at a disadvantage if you overlook the important fine points of social skills and etiquette.

In this course, we will empower you with the resources to define and take control of your personal brand, so that you broadcast confidence and credibility.


Topics include:

  • Creating a Positive First Impression

  • Projecting Confidence

  • Distinguish Yourself from the Competition

  • Protocol for Business and Social Introductions

  • The Art of the Business Card

  • Remembering Names

  • A Professional Handshake that Matters

  • Eye Contact in Business

  • Executive Communications

  • Electronic Protocol and Courtesies

  • Social Media Guidelines

  • Visiting and Receiving Clients


Offered as a full or half-day training workshop, Outclass the Competition© may be taught with or without a Dining Tutorial, and with or without a meal

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